Custom On Call Scheduling Software
Imagine a fully custom system to manage your on-call, that predicts burnout before it happens.
Struggling With
Your Answering Service?
What Our Customers Say
Our customers love how customizable the system is, the top-notch support, and how easy it is to use Helpline Software.
"…customer service is responsive, honest, articulate… it's top-notch…"
"There's definitely an awareness with the customer service team that every agency is different… It's very 'meet us where we're at.'"
"I'm loving this system. It's incredibly easy to tailor, and it does exactly what [our on-call personnel] need. Instead of troubleshooting, [our on-call personnel] are spending that time with [callers]."
"It really has changed a huge part of our organization."
"Having a system customized to fit [our needs] has been invaluable. HelplineSoftware gives us the tools we need to support both our staff and [callers]."
"Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve."
"We are incredibly grateful for our wonderful transition to Helpline this year. The entire process has been seamless, and our team has had nothing but glowing feedback. The ease of use, combined with your excellent customer service, has made a world of difference."
"…take a leap of faith and do it… it is a game changer… it will alleviate a lot of misused time and… [you] will thank me later."
Request a Demo
What if you could predict burnout before it happens? Want to never miss a call, chat, or text? Need to streamline operations? Need call forwarding, late-night texts, or chats? We've got you covered. Learn how our tech can replace your answering service — check out how it works and our FAQ.
Increase Capacity Without Hiring
Callers connect with your on-call personnel quickly and sustainably.
Connect with customers in seconds
Increase in number answered calls per month
Hours per week saved for your team
150% Money Back Guarantee
Try Helpline Software risk-free! If you're not satisfied within 30 days, we'll refund all your money—plus give you up to $500.
Offer void if not used within 90 days of contract effective date. Cancellation must be done in writing. Void where prohibited. No cash value unless required by law. Limit one per organization.
How We're Unique
Keep Your Number(s)
The community knows your existing numbers. Keep them, and get new numbers if you'd like.
Instant Schedule Changes
Any changes you make to the schedule or call flows instantly affect the very next call, chat, text, or callback request.
Fully Custom
Our products are fully customized to meet your very specific schedules, and other needs. They all come with our standard 150% back Peace of Mind Guarantee
Executives
Double your capacity without hiring.
Management
Predict burnout before it happens.
Callers
Short hold times and quality support.
Finance
Pays for itself.